How do I get in touch with Rarefied for any general inquiries?
You can directly email us at firstname.lastname@example.org or complete the contact form on the Contact Us page. We aim at responding to all queries as soon as possible. However, the maximum response time is 2 working days.
Do we provide International shipping? If so, what are the shipping rates?
Yes, we provide worldwide shipping. Please visit our Shipping page for more info.
What kind of payment methods do we provide?
PayPal, Shopify Pay, Google Pay, Apple Pay; all your details are extremely secured. We also have afterpay available.
Do I need a PayPal account to make payments?
No, you do not need a PayPal account to make any payments. All payments can be made without a PayPal account.
I haven’t received a confirmation on my order that I placed?
Please give it 2 working days for you to receive a confirmation email after you’ve placed your order, if on any occasion you still haven’t received a confirmation email. Please email us about your order via email@example.com or complete the form on the Contact Us page.
How long does delivery take?
Visit our Shipping page for any shipping related information or contact us on firstname.lastname@example.org
Do we accept returns on orders?
Yes, we have a 14days return policy. However, customers have to arrange for return delivery personally and the item should be in the same condition as they received it. Visit our Terms and Conditions page for more info.
Is there a physical store that customers can visit?
No, we do not have a physical store that customers can visit.
How often do we restock designs?
We do not restock, each product is made to a particular number.