How do I get in touch with Rarefied for any general inquiries?
For any general inquiries, you can reach us directly via email at firstname.lastname@example.org or by completing the contact form on our Contact Us page. We strive to respond to all queries promptly, with a maximum response time of 2 working days.
Do we provide International shipping? If so, what are the shipping rates?
Yes, we offer worldwide shipping. For detailed information on shipping rates, please refer to our Shipping page.
What kind of payment methods do we provide?
We accept PayPal, Shopify Pay, Google Pay, Apple Pay, and Afterpay. Rest assured that all your payment details are handled with the utmost security.
Do I need a PayPal account to make payments?
No, you do not need a PayPal account to make payments. We provide the option to complete payments without a PayPal account.
I haven’t received a confirmation on my order that I placed?
Please give it 2 working days for you to receive a confirmation email after you’ve placed your order, if on any occasion you still haven’t received a confirmation email. Please email us about your order via email@example.com or complete the form on the Contact Us page.
How long does delivery take?
Visit our Shipping page for any shipping related information or contact us on firstname.lastname@example.org
Do we accept returns on orders?
Yes, we have a 14days return policy. However, customers have to arrange for return delivery personally and the item should be in the same condition as they received it. Visit our Terms and Conditions page for more info.
Is there a physical store that customers can visit?
No, we do not have a physical store that customers can visit.
How often do we restock designs?
We do not restock, each product is made to a particular number.